TERMS OF USE

Last Updated: January 16, 2026

These Terms of Use (“Terms”) govern your access to and use of the services provided by Glasswaves, LLC, a Delaware company (“Company,” “we,” “us,” or “our”), including our website, applications, APIs, integrations, and related services (collectively, the “Services”).

The Services may include, but are not limited to:

The Tariff Code Compliance website
Hosted applications and APIs
Integrations with third-party platforms (e.g., e-commerce platforms such as Shopify)
AI-assisted classification, analysis, and compliance tooling

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility and Account Registration

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the entity you represent.

You are responsible for:

Maintaining the confidentiality of your account credentials
All activity occurring under your account
Ensuring information you provide is accurate and current

We may suspend or terminate accounts that violate these Terms.

2. The Services

The Services provide software tools that assist with data analysis, tariff and product classification, automation, and related workflows, including AI-assisted outputs.

IMPORTANT DISCLAIMER:

The Services provide informational and analytical assistance only. Outputs generated by the Services:

Are not legal, tax, customs, trade, or regulatory advice
May contain errors, omissions, or inaccuracies
Must be independently reviewed and validated by you or your advisors

You remain solely responsible for:

Compliance with applicable laws and regulations
Decisions made based on Service outputs
Filings, submissions, or disclosures to third parties, including government authorities

You are solely responsible for ensuring that your use of the Services complies with all applicable import, export, customs, trade, sanctions, and regulatory laws.

3. Acceptable Use

You agree not to:

Use the Services for unlawful purposes
Reverse engineer, decompile, or attempt to extract source code, models, or algorithms
Interfere with or disrupt the Services
Circumvent usage limits, pricing, or technical safeguards
Use the Services to develop or support competing products or services

We reserve the right to monitor usage to enforce these Terms.

4. Fees and Payment

Certain features of the Services require payment. Fees are disclosed prior to purchase or use.

Payments may be processed through third-party platforms or payment processors (including platform-managed billing such as Shopify). By purchasing, you authorize us and our payment processors to charge applicable fees.

Unless otherwise stated:

Fees are non-refundable
Usage-based charges are final once incurred

We may modify pricing or introduce new fees with reasonable notice.

5. Intellectual Property and Data Rights

We retain all rights, title, and interest in and to:

The Services
All software, models, algorithms, documentation, and technology
Trademarks, branding, and proprietary materials

You retain ownership of all data, content, and information you submit to or generate through the Services (“Customer Data”).

Any data written by the Services to third-party platforms (e.g., Shopify or other integrations) remains your data and is governed by your agreements with those platforms.

You grant the Company a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable license to use, host, store, reproduce, modify, process, and analyze Customer Data solely for the purposes of:

Providing, operating, maintaining, and improving the Services
Developing aggregated, anonymized, or de-identified datasets
Creating statistical analyses, benchmarks, models, and derivative works

The Company may use Customer Data to train and improve its internal models and systems, provided that such use does not identify you or your end customers.

Aggregated or de-identified data derived from Customer Data is not Customer Data and is owned exclusively by the Company.

6. AI-Generated Output

Outputs generated by the Services:

May be non-unique
May be generated for other users in similar or identical form

We do not guarantee originality, accuracy, completeness, or fitness for any particular purpose.

7. Suspension and Termination

We may suspend or terminate access to the Services:

For violations of these Terms
For non-payment
To comply with legal obligations
To protect the security, integrity, or availability of the Services

Upon termination, your right to use the Services ceases immediately.

We may retain Customer Data in a deactivated, archived, or de-identified state for legitimate business, legal, compliance, analytics, and product improvement purposes, unless deletion is required by law.

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
ACCURACY OR RELIABILITY OF OUTPUTS

WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR:

INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless the Company from and against any claims, damages, losses, liabilities, and expenses arising out of or related to:

Your use of the Services
Your Customer Data
Your violation of these Terms or applicable laws or regulations

11. Changes to These Terms

We may update these Terms from time to time.

Material changes may require renewed acceptance. Continued use of the Services after changes constitutes acceptance where permitted by law.

12. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

Any disputes shall be brought exclusively in the state or federal courts located in Delaware, United States of America.

13. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, sale of assets, or corporate reorganization.

14. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet service failures, or third-party service outages.

15. Independent Relationship

Nothing in these Terms creates a partnership, joint venture, agency, or fiduciary relationship between you and the Company.

16. Contact Information

Legal notices may be sent to:

Glasswaves, LLC 131 Continental Dr, Suite 305 Newark, DE 19713 United States

Email: legal@glasswaves.ai